Deb Fanslow, MLIS
CURRICULUM VITAE
Information professional specializing in digital asset management (DAM), with a background in graphic design and experience across the pharmaceutical, CPG, publishing, library, museum, and education fields. Passionate about leveraging technology to connect people with the information they need to get their jobs done more effectively. Enjoys helping organizations reap the rewards of effective information management: saving time and money through operational efficiencies, content reuse, and reduced liability while speeding time to market, driving effective data analysis, and enabling critical business decisions...all in a day's work!
Core competencies
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Experience
Content management
Migration Manager
ICP | Virtual
As part of ICP's Managed Services offering, I engage with various clients to provide Digital Asset Management services.
Knowledge Content Consultant [Temporary] (12/18–9/19)
RCG Global Services | Client: Educational Testing Group | Lawrenceville, NJ
Developed a new online knowledge base of documentation for IBIS—ETS's flagship item banking information system used to develop educational assessments.
Knowledge Management:
Content Management:
Information Architecture:
Governance:
Project Management:
Content Management Capability Lead (10/17-12/18)
Bristol-Myers Squibb | Lawrenceville, NJ
Grew and evolved global end-to-end content management capabilities, with an emphasis on driving strategy/operations and maximizing growth and reuse of global marketing, promotional, and medical content.
Digital Asset Management/Content Capabilities:
Digital Asset Librarian/Content Steward (11/16-10/17)
Aquent Studios, onsite contractor at Merck | North Wales, PA
Previous member of an embedded Global Content Automation team focused on production, management, and reuse of Merck's global modular pharmaceutical marketing/promotional content.
Digital Asset Management:
Content Management:
Business Process Management:
Project Management:
Marketing Content Platforms Manager (7/16-9/16)
Campbell Soup Company | Camden, NJ
Served as Digital Asset Management Lead on Campbell’s first DAM initiative, including the development and deployment of an enterprise level DAM system.
Product management:
Information Architecture:
Governance:
Project management:
Lead Digital Asset Coordinator (7/15-7/16)
Schawk!, onsite contractor at Campbell Soup Company | Camden, NJ
Managed and administered Campbell's library of over 115,000 packaging/brand assets, and optimization of associated workflows and operations.
Digital asset management:
Information architecture:
Business process management:
Digitization Volunteer (9/14-1/15)
Academy of Natural Sciences of Drexel University | Ewell Sale Stewart Library | Philadelphia, PA
Digitized rare natural history materials to expand access to library and archival collections.
Digital Asset Management Intern (Virtual) (8/14-1/15)
Natural History Museum of Los Angeles County | Los Angeles, CA
Cataloged born digital images within the museum's marketing DAM system.
Information Specialist (10/13-8/14)
Rutgers University | Center of Alcohol Studies Library | Piscataway, NJ
Participated in the library's digital initiatives, website development, and library services.
Digital initiatives:
Library services:
ICP | Virtual
As part of ICP's Managed Services offering, I engage with various clients to provide Digital Asset Management services.
- Client: NBCUniversal | (7/20–Present)
Performing quality control of digital assets to support marketing campaigns for NBCU's Peacock streaming service. QC work consists of checking technical specs, creative, and copy for images, video, and HTML animations per NBCU and network-specific specifications.
- Client: Jazz Pharmaceuticals | (9/19–6/20)
Migrated Jazz's Reference Library to Veeva PromoMats, followed by ongoing digital asset management of the library, including standards/process development, curation, training, reporting, and governance.
Knowledge Content Consultant [Temporary] (12/18–9/19)
RCG Global Services | Client: Educational Testing Group | Lawrenceville, NJ
Developed a new online knowledge base of documentation for IBIS—ETS's flagship item banking information system used to develop educational assessments.
Knowledge Management:
- Optimize knowledge management for end users by creating an online, hyperlinked repository of product documentation based on best practices
- Collaborate with product owner SMEs to source, analyze, update, and curate text and multimedia content
- Perform a Gap Analysis to identify content gaps and generate new articles
Content Management:
- Collaborate with IT and WebOps teams to design, build, test, and launch the knowledge base within OpenText Web Content Manager
- Prepare content for conversion and migration to the Content Magement System, including creation of a style conversion map
- Perform quality control on published content, and update within source HTML and Adobe Dreamweaver as needed
- Coordinate with WebOps to define metrics for the knowledge base
Information Architecture:
- Develop the site navigation hierarchy based on top-down and bottom-up analysis of existing documentation and SME interviews
- Define controlled vocabularies for terms used within online documentation
- Assign keywords to knowledge base articles to optimize search results
Governance:
- Develop a Style Guide for knowledge base content, including article structure/templates, formatting, style, grammar, and term usage
- Serve as an editor for knowledge base content to ensure readability and adherence to Style Guide, QC checklists, controlled vocabularies, and existing conventions
- Manage logical linking between knowledge base articles during and after publication
- Develop a comprehensive guide to using the Web Content Management System to manage knowledge base content
Project Management:
- Serve as Workstream Lead for the project, including refinement of requirements and development of a project plan/schedule, training/communication plan, defined deliverables, and regular status meetings/reports
- Track status of over 300 articles throughout the content development, migration, and QC, and publish workflow
- Assist in defining content workflows to ensure that information related to system releases is documented in a timely manner within the knowledge base
Content Management Capability Lead (10/17-12/18)
Bristol-Myers Squibb | Lawrenceville, NJ
Grew and evolved global end-to-end content management capabilities, with an emphasis on driving strategy/operations and maximizing growth and reuse of global marketing, promotional, and medical content.
Digital Asset Management/Content Capabilities:
- Drove and defined processes and procedures related to content delivery, review/approval, cataloging/tagging, publishing, and distribution within the enterprise digital asset management (DAM) system, Stylelabs Marketing Content Hub
- Conducted a comprehensive metadata audit, analysis, and schema design to evolve the DAM system from a focus on product related content to a scalable and flexible information architecture to support increased content discovery and reuse, as well as onboarding of Public Affairs content and modular content initiatives
- Led a major upgrade to the DAM system, including project planning, business requirements gathering, system testing, and prioritization/management of support tickets during hypercare; received an Ovation Award for Accountability after discovering and resolving a major system design issue
- Developed DAM reporting capabilities using Tableau dashboards to identify system KPIs and measure content reuse across markets
- Served as Project Lead for development of dynamic modular content capability to enable automated creation of Important Safety Information using Master Content; collaborating with Commercial Regulatory Affairs, IT, and Stylelabs Lead Developer and System Architect to define the operating model, develop requirements, build dynamic templates, perform system testing, develop and deliver training, and rollout the ISI Tool to the U.S. Market
- Collaborated with IT, Corporate Affairs, and DAM vendor to onboard Corporate Affairs content to the DAM system; led stakeholders through system demos, project planning, and requirements gathering (metadata/taxonomy design, workflow, security, and data migration)
- Developed and executed a content communication strategy to identify U.S. content available for reuse and repurposing in local Markets; identified content pipeline and developed strategy for tagging assets to relating them to campaigns to increase content discoverability and reporting
Digital Asset Librarian/Content Steward (11/16-10/17)
Aquent Studios, onsite contractor at Merck | North Wales, PA
Previous member of an embedded Global Content Automation team focused on production, management, and reuse of Merck's global modular pharmaceutical marketing/promotional content.
Digital Asset Management:
- Harvesting and curation of global modular master content (text and rich media) throughout the content life cycle using SDL Web/Tridion Content Management System, a custom XML Assembly system, and web based Catalog as part of an XML publishing workflow
- Creation, management, and governance of rich metadata for content and structural records according to established standards
- Coordinate with Design Stewards and Job Owners to ensure that all rich media assets are audited for rights restrictions, ensuring compliance with copyright/intellectual property laws
Content Management:
- Ensure accurate and efficient application of master content to global brand promotional resources/tactics
- Serve as content expert for use, maintenance, and application of master content to global promotional materials
- Work closely with brand teams, creative agencies, and Merck regulatory team members to ensure that accurate and compliant content is used within promotional materials
Business Process Management:
- Collaborate with Content Stewards, Design Stewards, Project Managers, and Merck Promotion team members to analyze and recommend best practices and process improvements for managing global master content
- Implement standard processes and guidelines for the maintenance of global master content based on brand business goals and requirements from stakeholders
- Create business process flow charts to document, analyze, and optimize workflow across multiple content management systems, departments, and teams
- Train new Content Stewards; develop, refine, and maintain training materials
Project Management:
- Track and monitor multiple projects to on-board brands to Content Automation systems
- Develop and maintain project management documentation, reporting on status to Global Project Manager
Marketing Content Platforms Manager (7/16-9/16)
Campbell Soup Company | Camden, NJ
Served as Digital Asset Management Lead on Campbell’s first DAM initiative, including the development and deployment of an enterprise level DAM system.
Product management:
- Collaborated with development team to design, customize, and deploy Adobe Experience Manager (AEM) Assets and the Brand Portal module
- Managed user acceptance testing for system enhancements, including script development, ticket triage in JIRA, smoke testing, and elevation/resolution of defects with development team and Adobe support
- Assisted in developing API design spec for integration with BLUE! workflow system
Information Architecture:
- Played a key role in developing the initial metadata model, taxonomy, controlled vocabularies that served as foundation for asset discovery and reuse
- Developed documentation to gather requirements from project stakeholders to customize search facets according to custom metadata model and information retrieval needs
Governance:
- Engaged and worked closely with DAM consultants to draft a Governance Charter to provide the necessary framework to govern both the enterprise DAM program and the DAM system
- Partnered with internal stakeholders and leaders across 3 Divisions and 8 Business Units to identify and align foundational requirements with overall enterprise goals
- Drove consistency across all stakeholders on the processes, metadata, copyright and permissions used in the system
Project management:
- Collaborated with Project Leads on system integration, change management, training, and communications planning/delivery
- Participated in project management including status reporting, risk/issue management, maintenance of project timeline and project plan, and development of user feedback log
- Coordinated with DAM consultant team to re-baseline system rollout using agile principles; assisted with development of project scope, 3-year roadmap, and revised project plan
Lead Digital Asset Coordinator (7/15-7/16)
Schawk!, onsite contractor at Campbell Soup Company | Camden, NJ
Managed and administered Campbell's library of over 115,000 packaging/brand assets, and optimization of associated workflows and operations.
Digital asset management:
- Managed Campbell HQ's packaging, brand, and recipe assets using BLUE!, an enterprise workflow/digital asset management system
- Facilitated acquisition, approval, and archiving of 3D product renderings to the asset repository by overseeing and completing scheduled tasks within project workflows
- Managed and oversaw creation, review/approval, cataloging, and distribution of 3D product renderings to retail partner distribution systems; averaging over 300 renderings per month
- Curated digital assets throughout the content life cycle: creation/approval, ingestion, cataloging, management, archiving, and distribution to internal and external partners
- Fulfilled asset requests for content not available within the DAM system
- Optimized and maintained data security through audit and refinement of system configuration (users/groups, roles/permissions)
- Supported increased user adoption through user account management, documentation, and training
- Generated metrics/KPIs and custom analytics as requested by client; enabled granular KPI reporting on shared database instance through enrichment of user account data, facilitating segmentation by business units and user groups
Information architecture:
- Improved content discoverability through optimization of users' retrieval needs, including metadata audit and subsequent design of enhanced metadata schemas, controlled vocabulary lists, and a custom keyword vocabulary
- Consulted closely with client and vendor on system upgrade to design and implement a standard information architecture across business units, including asset storage/folder structure, metadata schemas, and controlled vocabularies; also configuring additional workflow automation
Business process management:
- Assisted with design and build of custom packaging review and approval workflows based on user needs and legal/regulatory requirements, including workflow modeling and template/process configuration
- Instituted process efficiencies by working closely with outside vendor and distribution partner to streamline communication through the use of collaborative tracking, approval, and reporting documents; resulted in faster time to market due to improved turnaround time from vendor, quicker approvals, and increased visibility of workflow status
- Performed comprehensive audit of 3D product rendering distribution and curation throughout the entire digital supply chain; working closely with Sales and e-Commerce departments to analyze current inventory and processes, rectify outdated/incorrect content, and institute process improvements to enable more accurate and timely curation of content to e-Commerce retailers
Digitization Volunteer (9/14-1/15)
Academy of Natural Sciences of Drexel University | Ewell Sale Stewart Library | Philadelphia, PA
Digitized rare natural history materials to expand access to library and archival collections.
- Digitized rare, historic library manuscripts and archival materials using Nikon DSLR digital camera and flatbed scanning equipment within the Albert M. Greenfield Digital Imaging Center
- Performed image editing and created derivative files for web access (manually and using batch processing scripts)
- Attributed and linked descriptive, structural, and technical metadata to object and image records using Microsoft Access and PastPerfect CMS software
- Expanded documentation of digital workflows, digitization procedures, technical specifications, and file naming conventions
Digital Asset Management Intern (Virtual) (8/14-1/15)
Natural History Museum of Los Angeles County | Los Angeles, CA
Cataloged born digital images within the museum's marketing DAM system.
- Ensured efficient and effective retrieval of digital assets for the museum’s marketing department through manual cataloging of over 1,450 assets within Extensis Portfolio
- Assigned descriptive and administrative metadata to born digital assets, utilizing an established metadata schema and controlled keywords list
- Designed a custom taxonomy for personal use to aid in consistent keywording
- Proposed candidate terms that were added to the controlled keyword vocabulary
Information Specialist (10/13-8/14)
Rutgers University | Center of Alcohol Studies Library | Piscataway, NJ
Participated in the library's digital initiatives, website development, and library services.
Digital initiatives:
- Assisted with digitization planning and implementation of a digital archive for the library's special collections
- Collaborated with vendor software engineer to implement an enterprise document management system; customized metadata schemas, access/permissions, and workflow
- Performed legacy metadata cleanup and assisted with asset migration and ingestion
- Created a library staff wiki to provide documentation and assist with project management
- Designed and presented posters at library conferences to publicize the library's digital initiatives (SALIS, MLA, NJLA, and VALE)
- Designed the ALCVault logo to brand the library's new digital archive
Library services:
- Created tracking tool, travel information page, and conference booklet to support annual SALIS conference hosted by the Center of Alcohol Studies
- Designed digital journal cover and document template for SALIS, a new electronic scholarly journal to be published by SALIS librarians
- Edited the library's Spring 2014 newsletter; authored article in the SALIS Special Edition
- Performed literature searches within scholarly databases for Center scientists and outside organizations
- Staffed the reference desk and circulated library books, audiovisual materials, and serials
- Fulfilled interlibrary loan article requests using ILLiad platform
Library/information science
Library, Media and Technology Specialist (7/10-6/12)
Ranney School | Paulus Library | Tinton Falls, NJ
Managed the Paulus Library media program, centered on collaborating with faculty to increase information literacy skills of students in grades 6-12.
The following annual reports provide extensive information on all aspects of the Paulus Library media program, along with quotes from teachers and students:
2011-12 Paulus Library annual report | 2010-11 Paulus Library Annual report
Instruction:
Technology:
Collection development:
Program administration:
Library Intern (9/09-5/10)
Crossroads South Middle School | Monmouth Junction, NJ
Worked closely with school librarian to develop skills in instruction, information management, collection development, and program administration.
Library Intern (10/07–3/09)
Middletown High School South | Middletown, NJ
Mentored by an award-winning school librarian in every aspect of managing a school library media center.
Ranney School | Paulus Library | Tinton Falls, NJ
Managed the Paulus Library media program, centered on collaborating with faculty to increase information literacy skills of students in grades 6-12.
The following annual reports provide extensive information on all aspects of the Paulus Library media program, along with quotes from teachers and students:
2011-12 Paulus Library annual report | 2010-11 Paulus Library Annual report
Instruction:
- Collaborated with classroom teachers to provide over 175 information literacy classes annually to Middle and Upper School students
- Introduced and delivered an information literacy curriculum for Middle School students
- Integrated educational technology into library instruction and programs
- Designed and delivered hands-on technology integration workshops for faculty
Technology:
- Implemented migration of library catalog to a hosted web-based ILS (Destiny Library Manager); configured roles/permissions, circulation, cataloging, inventory, and reporting functions; provided comprehensive library staff, student and teacher training
- Designed and managed an interactive, student-centered website to promote library news, resources, services, and programs
- Created interactive instructional LibGuides (research guides)
- Planned, initiated, and managed a NOOK eReader lending program
- Developed and managed custom Overdrive library for increased access to curriculum eBooks/audiobooks
- Served as a member of the Academic Technology Team; assisted with planning, implementing, and training for school-wide rollout of a 1:1 laptop program and Google Apps
Collection development:
- Managed collection of over 10,000 print materials, 1,000 eBooks, and 70 academic and scholarly databases; significantly increased student access to digital resources
- Increased currency of the print collection by 10 years through comprehensive weeding/acquisitions plan
- Increased support for multiple learning styles through acquisition of audiobooks, eBooks, and graphic novels, aligned to school curriculum
- Initiated JerseyCat interlibrary loan services to increase access to scholarly materials
- Evaluated, acquired, and managed e-Book reference collections
Program administration:
- Proposed, planned, and supervised renovation project to build a multimedia computer lab in the library
- Managed library and library technology budgets
- Hired, trained, and supervised full time library assistant
Library Intern (9/09-5/10)
Crossroads South Middle School | Monmouth Junction, NJ
Worked closely with school librarian to develop skills in instruction, information management, collection development, and program administration.
- Taught information literacy lessons on plagiarism/copyright, citation, and web evaluation
- Collaborated with school librarian on lesson planning and creating instructional materials
- Provided individual instruction on accessing and using the library catalog and academic databases
- Assisted students with locating print and digital resources
- Presented booktalks for classes targeted to a variety of reading levels
- Assisted with 6th grade library orientation
- Created promotional materials for library programs and events
Library Intern (10/07–3/09)
Middletown High School South | Middletown, NJ
Mentored by an award-winning school librarian in every aspect of managing a school library media center.
- Collaborated with school librarian on lesson planning and creating student research guides
- Delivered class instruction on accessing scholarly database articles
- Provided individual instruction on the use of the library catalog, academic databases, and print reference books
- Assisted with collection development; recommended new titles and researched replacement titles for weeded books
- Assisted with library programs, including library orientation and volunteer program coordination
- Updated comprehensive database manual to increase awareness and use of library subscription resources
graphic design
Freelance Designer (4/02–5/14)
Clients: Crown Publishing Group, NYU Press
Associate Art Director (1/04-6/05)
Crown Publishing Group | Random House Inc. | New York, NY
Collaborated with publishers, editors, sales, marketing, publicity, and production departments to design and art direct visually effective and bestselling book cover designs — on-time and within budget.
Designer (8/02–12/03)
Crown Publishing Group | Random House Inc. | New York, NY
Worked closely with art directors to design original hardcover and paperback book covers while executing and trafficking revisions to mechanicals for all Crown imprints.
Designer (7/01-8/02)
Random House Audio & Random House Large Print | Random House Inc. | New York, NY
Designed audiobook packaging and book jackets while managing freelance staff and coordinating production schedules for five imprints.
Associate Designer (11/00–7/01)
Random House Audio & Random House Large Print | Random House Inc. | New York, NY
Designed advertising and promotional materials in support of marketing and publicity programs for 9 imprints.
Graphics and Promotion Assistant (4/99–11/00)
Leadership Directories, Inc. | New York, NY
Designed print and online promotional materials while adhering to established corporate identity standards.
Studio Intern (1/99–3/99)
Parlour Design Studio | New York, NY
Assisted with design and production of print materials for an independent design studio.
Art Intern (5/98–8/98)
Parenting Magazine | New York, NY
Assisted with production and image asset management to meet weekly editorial deadlines.
Production Intern (6/97–7/97)
Rutgers University Press | New Brunswick, NJ
Assisted with proofreading, typesetting, and administrative tasks for a scholarly press.
Clients: Crown Publishing Group, NYU Press
- Crown: layout of jacket and cover mechanicals for hardcover and paperback imprints
- NYU Press: print advertising for popular and trade periodicals
Associate Art Director (1/04-6/05)
Crown Publishing Group | Random House Inc. | New York, NY
Collaborated with publishers, editors, sales, marketing, publicity, and production departments to design and art direct visually effective and bestselling book cover designs — on-time and within budget.
- Designed and art directed hardcover and paperback book covers from concept to production and printing
- Conducted image research using stock photography/illustration databases and negotiated image permissions, fees, and licensing
- Hired and art directed outside freelance cover designers and image researchers
- Attended press checks to approve print quality, color accuracy, and special effects
- Attended photo shoots for high profile titles
- Trafficked mechanicals in-house to maintain production schedules
Designer (8/02–12/03)
Crown Publishing Group | Random House Inc. | New York, NY
Worked closely with art directors to design original hardcover and paperback book covers while executing and trafficking revisions to mechanicals for all Crown imprints.
- Collaborated with Art Directors, Editors, and Production Managers to design book covers from concept to production
- Revised jacket and cover mechanicals for all Crown hardcover and paperback imprints
- Manipulated high resolution artwork as per art directors' specifications
- Created a digital collection of design resources to increase information sharing among Art Directors
Designer (7/01-8/02)
Random House Audio & Random House Large Print | Random House Inc. | New York, NY
Designed audiobook packaging and book jackets while managing freelance staff and coordinating production schedules for five imprints.
- Designed audiobook packaging and large print jacket mechanicals
- Prepared digital files for submission to the Artesia DAM system, utilizing established file naming conventions
- Collaborated with Permissions Coordinator to acquire original art files for adaptation
- Managed and coordinated assignments for in-house freelance designers
- Created and managed a production schedule for department use to facilitate tracking of titles, deadlines, and freelancer assignments
- Created an archival finding aid of backlist audiobook titles, resulting in more efficient access to files for redesign projects
- Trained, supervised, and mentored marketing design assistant
Associate Designer (11/00–7/01)
Random House Audio & Random House Large Print | Random House Inc. | New York, NY
Designed advertising and promotional materials in support of marketing and publicity programs for 9 imprints.
- Designed print advertisements, catalog covers/interiors, press releases, sell sheets, signage, and point of purchase materials
- Solicited cover art for marketing and publicity departments to support department publications
- Built and maintained a department-wide digital collection of book cover images, resulting in decreased turnaround time for sales/marketing requests
Graphics and Promotion Assistant (4/99–11/00)
Leadership Directories, Inc. | New York, NY
Designed print and online promotional materials while adhering to established corporate identity standards.
- Layout and design of catalogs, brochures, and corporate communications materials
- Layout of front matter for print directories using extensive style sheets
- Digitized and retouched print photographs in accordance with prepress specifications
- Approved print and color quality of product catalogs on press
- Updated editorial and promotional website content using HTML and BBEdit
Studio Intern (1/99–3/99)
Parlour Design Studio | New York, NY
Assisted with design and production of print materials for an independent design studio.
- Assisted in designing print materials for a variety of clients
- Scanned and prepared digital files for print according to prepress specifications
Art Intern (5/98–8/98)
Parenting Magazine | New York, NY
Assisted with production and image asset management to meet weekly editorial deadlines.
- Scanned and retouched photographs for editorial layouts
- Trafficked original art using Filemaker Pro database to manage digital assets
- Attended weekly design critiques
Production Intern (6/97–7/97)
Rutgers University Press | New Brunswick, NJ
Assisted with proofreading, typesetting, and administrative tasks for a scholarly press.
- Proofread blueline manuscript proofs
- Assisted with typesetting of reprinted books
Education & Credentials
EDUCATION
Post-Master's Certificate in Digital Services, 2015
San José State University | School of Information | San José, CA Certificate in XML and RDF-Based Systems, 2015 Library Juice Academy Master of Library and Information Science, 2010 Rutgers University | School of Communication and Information | New Brunswick, NJ
Bachelor of Arts, Visual Art (graphic design concentration), 1999 Rutgers University | Rutgers College | New Brunswick, NJ
CREDENTIALS
New Jersey School Library Media Specialist: 2011
New Jersey Professional Librarian: 2010 AWARDS
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Technology skills
X = basic/exposure XX = proficient XXX = advanced
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Projects
DAM Guru Program: case study (2/15)
Design and configuration of a Picturepark database instance to support the DAM Guru Program (DGP). [Case study]
The DAM Directory (founded 7/14) Curation and governance of the largest library of DAM resources on the web.
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Publications
Professional activities
PROFESSIONAL ACTIVITIES
Co-Organizer, Jersey DAM Meetup (1/16-5/17)
Co-Founder and Co-Organizer of the premier professional group for DAM professionals in NJ.
Board Member, DAM Foundation (6/15-12/16)
Active participant in creating and furthering standards and best practices within the DAM industry.
DAM Section Co-Chair, Special Libraries Association (6/15-6/16)
Founder and Co-Chair of the new SLA DAM Section, organized to provide a bridge between DAM professionals working across the commercial and cultural sectors.
Webmaster, SLA New Jersey-Greater Princeton/Trenton Chapter (1/15-12/15)
Responsible for administering and maintaining the chapter website and digital technologies.
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